Cancel a Transaction
If you have a right to cancel a transaction under the product purchase terms, the Website Terms of Use and/or the Consumer Protection Law, 5741-1981, the IMFA Association allows you to cancel a transaction made on its website by sending a cancellation notice in any of the ways and through the contact details listed below:
- By phone: 03-5008811, Sunday to Thursday, 09:00-15:00
- By email: info@medical360.org
- Online – by sending the cancellation notice form below, which is also available under the “Cancel a Transaction” tab on the website’s home page.
- The cancellation notice must include your full name and ID number, the details of the transaction you wish to cancel, and contact details in case we need to reach you
If you wish to cancel your order, you may do so within 14 days of receiving the product or of receiving the disclosure document (whichever is later). For an ongoing service (whether or not limited to a specific period), you may cancel your order within 14 days of the transaction or of receiving the disclosure document (whichever is later). If you wish to cancel a one-time service, you may do so within 14 days of the transaction or of receiving the disclosure document (whichever is later), provided that the cancellation is made at least 2 (two) days (excluding rest days) before the date the service is to be provided.
Within 14 days of receiving the cancellation notice, the company will refund the customer the amount paid when placing the order, including shipping fees if paid. In such a case, the company may charge a cancellation fee of 5% of the price of the canceled order or ₪100, whichever is lower (provided that the cancellation did not result from a defect, a fault in the product, or a discrepancy between the product received and the disclosure document, all in accordance with the law). The refund under this section will be made using the means of payment used for the canceled purchase.